Q1 a) Answer the following questions: (5×2=10 marks)
i. What is the role of conversation skills in the professional world?
ii. How do conversation skills go beyond just exchanging words?
iii. How can proficient conversation skills enhance problem-solving and innovation?
iv. What impact can clear communication have on workplace dynamics?
v. Apart from facilitating communication, what other benefits do conversation skills offer in a professional environment?
Q1 b) Pick out words from the passage which mean the same as the following: (5 x 1=5 mark)
i. Absolutely necessary or essential, something that cannot be done without (para 1)
ii. The path or course that an object, idea, or person follows through space, time, or development(para 1)
iii. The act of expressing thoughts, ideas, or words clearly and coherently; also refers to the physical arrangement of speech sounds in language (para 1)
iv. Complex and detailed elements, features, or aspects of something that require careful attention to understand fully (para 4)
v. Marked by agreement, compatibility, or a pleasing arrangement of parts, often used to describe relationships, interactions, or environments that are peaceful and balanced (para 4)
Q1 c) What have you learnt in the passage above about the importance of communication in a professional environment? (5 marks)