IGNOU MBA SYLLABUS AND CHAPTERS DETAILS

CONTENTS COVERED

Chapter-1 Introduction: Basic Concepts and Approach
Chapter-2 Quality Management: Leading Thinkers
Chapter-3 Building Blocks of TQM
Chapter-4 TQM and Business Strategy
Chapter-5 Quality-Centered Strategic Planning
Chapter-6 Economics of Quality
Chapter-7 Statistical Quality Control
Chapter-8 Other Concepts, Tools and Techniques-I
Chapter-9 Other Concepts, Tools and Techniques-II
Chapter-10 Organisation for Quality
Chapter-11 Quality Culture and Leadership
Chapter-12 Motivation and Commitment
Chapter-13 Quality Management Systems
Chapter-14 Environmental Managemental Systems (EMS)
Chapter-15 Managements Systems for Safety and Health
Chapter-16 Auditing and Certification
Chapter-17 Awards and Certification